Return and Refund Policy

We want you to be delighted with your purchase. If something isn’t quite right, the following policy applies.

1. Change of Mind Returns

You may return unused, unopened items within 14 days of purchase.
Items must be returned in as-new condition, with original packaging, accessories, manuals, and proof of purchase.
Once inspected and approved, a refund will be issued to the original payment method.

2. Exclusions

The following items cannot be returned unless faulty:

Opened or used items
Special order or custom-built products
Installed cartridges, turntable setups, or products that have been calibrated or configured
Software, digital licences, or downloadable products
Clearance, ex-demonstration, or sale items (unless stated otherwise)

3. Faulty or Incorrect Items

If an item is faulty, damaged, or not as described:

Please notify us within 30 days of purchase.
We will offer a repair, replacement, or refund in line with the Consumer Rights Act 2015.

4. Online & Distance Sales

For purchases made online or by phone:

You have the right to cancel your order within 14 days of receipt, in accordance with the Consumer Contracts Regulations.
Returned items must meet the unused and resale conditions outlined above.

5. Returns Process

Please contact us before returning any item so we can authorise the return.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked and insured service for high-value items.

6. Refund Timescales

Approved refunds will be processed within 7–10 working days of receipt and inspection.

7. In-Store Purchases

This policy applies to both in-store and online purchases, subject to the conditions above.